Inspecting your shipment on arrival
Step-by-step inspection before signing the delivery slip, what to do if you see damage, and what to do after the driver leaves.
The driver will ask you to sign the delivery slip. Inspect the pallet before signing.
Inspection steps
- Walk around the entire pallet
- Check for visible damage to the outer wrapping or stretch film
- Look for crushed corners, punctures, or signs of impact
- Check the bottom of the pallet for any signs of water exposure during transit
- Note any visible damage on the delivery slip before signing
If you see visible damage
- Photograph the damage (multiple angles, with the pallet ID visible)
- Note "received with damage" on the delivery slip before you sign
- The driver may not be able to wait for full unwrapping; sign with the damage notation and document concerns
- Contact our team immediately with your order number, photos, and a description of the damage
If everything looks intact
- Sign the delivery slip clean
- The driver leaves
- Begin unpacking and unwrapping the pallet
After the driver leaves
- Unwrap the pallet fully
- Verify all components against the printed packing list inside the lead pallet
- If anything inside the wrapping is damaged or missing (something the driver couldn't have seen from outside), contact our team within 48 hours of delivery