Refund Policy

Buy your sauna with confidence. You have 365 days from the date your sauna is delivered to start a return for any reason.

When you return your sauna, we deduct a 25% restocking fee from your refund. This fee covers return freight, processing, inspection, and refurbishment for resale. We arrange the freight pickup with our carrier — you don't have to figure out LTL shipping.

If you want to cancel before your sauna ships, see cancellation below.

The process is straightforward:

1. Email us at support@bettrsauna.co with your order number and the reason for the return.
2. We confirm within one business day. We send a Return Authorization (RA) number and a freight pickup window.
3. You prepare the crate following our packing guide. The sauna must be disassembled and packed back into the original crate.
4. Our carrier picks up the crate at your address. An adult 18 or older needs to be present. Pickup is curbside.
5. We inspect when the unit arrives at our warehouse.
6. We refund your original payment method, minus the 25% restocking fee, within 7-10 business days of receipt.

If the carrier records a delivery you didn't actually receive, contact us right away. We'll work with the carrier to confirm what happened and adjust the return window if their record is wrong.

If you don't have your original crate, we cannot accept the return. The crate is custom-built for your sauna and is the only safe way to ship a 600+ lb unit by freight. To keep your return option open, store the crate after delivery (a basement, shed, or garage works).

We use a single inclusive fee instead of separate freight charges so you know exactly what your refund will be when you start the return.

Refunds are issued to your original payment method within 7-10 business days after the sauna arrives at our warehouse and passes inspection.

Once we issue the refund, your bank or card issuer typically takes another 3-5 business days to post it to your statement. Total time from carrier pickup to refund-on-statement is usually 2-3 weeks.

To cancel before shipment, email us at support@bettrsauna.co. If your sauna has already shipped, we cannot cancel — the order becomes a return and the 25% restocking fee applies instead.

If the crate looks fine but you find damage during assembly, contact us within 5 business days of delivery with photos. We'll work with you on parts or replacement.

Damage discovered after the 5-day window may not be covered as freight damage. Manufacturing defects are covered separately under our warranty.

The 365-day return doesn't apply to:

• Saunas damaged by misuse, improper installation, or modifications outside the installation manual.
• Saunas missing significant parts (heater, control unit, glass door, hardware).
• Saunas where the structural integrity has been compromised by the customer (cuts, drilling, modifications).
• Sauna stones, accessories, or consumables that have been used or are no longer in resellable condition.

If you're unsure whether your situation qualifies, email us first — we'd rather work through it before you ship.

If your sauna has a manufacturing defect — heater failure, control unit malfunction, structural issue not caused by installation or use — that's covered by warranty, not by this return policy.

The Bettr Sauna structural warranty covers the cabin and benches for 3 years. The Harvia heater and control unit are covered by Harvia's manufacturer warranty for 2 years. See our Warranty page for full coverage details and the claim process.

To file a warranty claim, email support@bettrsauna.co with your order number and a description of the issue.

Email support@bettrsauna.co or visit our contact page. We respond within one business day, Monday through Saturday.

This policy describes our voluntary 365-day return window. It does not limit any non-waivable rights you may have under applicable consumer protection laws, including remedies for goods that are defective, unsafe, not as described, or not fit for their stated purpose.

If you're shopping from Australia, the Australian Consumer Law (ACL) applies; consumer guarantees under the ACL cannot be limited or excluded by this policy. If you're shopping from Canada, your provincial consumer protection rights apply. We honor these rights regardless of any term in this policy.