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Find answers about your sauna — site preparation, assembly, daily use, and care.
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Articles are organized by topic. Each one is written to answer a specific question.
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Getting started
First steps after delivery — what to do, in what order.
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Models & specifications
Dimensions, power, materials — every model.
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Decision help
Choose model size, wood type, controller, indoor or outdoor.
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Site preparation
Foundation, electrical, clearance, permits — by model and climate.
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Ordering
Tracking, modifications, receipts, tax docs.
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Shipping & delivery
Curbside delivery, lead times, inspections.
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Assembly & installation
Tools, sequence, common issues, electrical timing.
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Heater & controls
First fire-up, daily operation, Wi-Fi setup, stones.
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Using your sauna
Sessions, protocols, hydration, contrast therapy.
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Care & maintenance
Routines, cleaning, mildew prevention, replacement parts.
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Troubleshooting
Common issues with the heater, controllers, door, glass, lights.
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Returns (365-day window)
Window, conditions, process, refunds.
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Warranty
Coverage, claims, replacement parts, statutory rights.
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Health & safety
Doctor consultation, hydration, overheating, children, pets.
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Support
How to contact us and what to have ready.
Popular
Most-read articles
- Getting startedNew owner quick-start checklist
- Site preparationFoundation principles
- Site preparationElectrical principles and what your electrician needs
- Heater & controlsFirst fire-up procedure
- Care & maintenanceCleaning the wood
- TroubleshootingHeater turns on but does not reach temperature
- ReturnsHow to start a return
- WarrantyHow to file a claim
Support
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For complex situations, walk-throughs, or anything you’d rather discuss live.
Call usFor documentation-heavy issues — warranty claims with photos, return coordination, detailed troubleshooting.
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