Help Center

Shipping and delivery

  1. 6.1 Where we shipCoverage in the US (lower 48), Canada, and Australia. Alaska, Hawaii, and US territories require a conversation.
  2. 6.2 Lead timesStandard lead time of 2-4 weeks for in-stock configurations, 6-10 weeks for out-of-stock.
  3. 6.3 What curbside delivery means and how to prepareBettr saunas ship as flat-packed components on a freight pallet. Curbside means "to the closest accessible point on your property." Plan accordingly.
  4. 6.4 Inspecting your shipment on arrivalStep-by-step inspection before signing the delivery slip, what to do if you see damage, and what to do after the driver leaves.
  5. 6.5 What to do if your shipment is damagedWhat to send to the team, the 48-hour window, and how minor vs. major damage is handled.
  6. 6.6 Storing your sauna before installationStorage guidelines if your foundation, electrician, or schedule isn't ready — keep dry, off the ground, out of direct sun.

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