Help Center
Shipping and delivery
- 6.1 Where we shipCoverage in the US (lower 48), Canada, and Australia. Alaska, Hawaii, and US territories require a conversation.
- 6.2 Lead timesStandard lead time of 2-4 weeks for in-stock configurations, 6-10 weeks for out-of-stock.
- 6.3 What curbside delivery means and how to prepareBettr saunas ship as flat-packed components on a freight pallet. Curbside means "to the closest accessible point on your property." Plan accordingly.
- 6.4 Inspecting your shipment on arrivalStep-by-step inspection before signing the delivery slip, what to do if you see damage, and what to do after the driver leaves.
- 6.5 What to do if your shipment is damagedWhat to send to the team, the 48-hour window, and how minor vs. major damage is handled.
- 6.6 Storing your sauna before installationStorage guidelines if your foundation, electrician, or schedule isn't ready — keep dry, off the ground, out of direct sun.
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