What to do if your shipment is damaged
What to send to the team, the 48-hour window, and how minor vs. major damage is handled.
Contact our team within 48 hours of delivery. Include:
- Your order number
- Photos of the damage (multiple angles, with package or component ID visible if possible)
- A description of what's damaged
- A copy of the delivery slip if you noted damage at the time of receipt
Our team will review the documentation and arrange replacement of damaged components at no charge. This is handled separately from the 365-day trial; shipping damage is covered by the warranty and the standard delivery process.
For minor damage (a single panel scuffed, a hardware bag dented), we'll typically ship a replacement of just the affected component. For major damage that prevents assembly, we'll arrange full replacement of the affected components or a full unit replacement.