Shipping Policy

Free curbside delivery on every order to the contiguous 48 United States, Canada, the United Kingdom, the European Union member states, Australia (mainland), New Zealand, the United Arab Emirates, and Saudi Arabia. Alaska, Hawaii, US territories, and any country not listed above are quoted separately — contact us before ordering for a delivery quote.

Plan on 4-9 weeks from order to delivery. The window covers production, freight, and curbside delivery scheduling. We confirm an estimated date at order, and the freight carrier calls 1-3 days before delivery to schedule a 4-hour appointment window.

If you live in Alaska, Hawaii, a US territory (Puerto Rico, Guam, US Virgin Islands), or any country not listed above, please email support@bettrsauna.co with your shipping address before placing an order. We'll quote freight, any taxes or duties not covered by DDP, and a realistic delivery timeline.

You'll get an order confirmation at purchase, a status update when your sauna is dispatched for delivery, and a tracking number once the freight carrier has the crate. The carrier calls ahead 1-3 days before delivery to schedule a 4-hour appointment window.

Severe weather, freight backlogs, and other supply chain disruptions can occasionally extend delivery by a few days. We'll let you know if we see a delay developing.

Plan your delivery access ahead of time. The crate is approximately 600+ lbs and about the size of a small refrigerator. Most customers move it the rest of the way using a furniture dolly, a few extra hands, or a hired local mover. If you have stairs, a narrow path, or want the unit placed exactly where you'll install it, hire a local moving service for white-glove delivery from the curb to your final placement.

An adult 18 or older needs to be at the address during the delivery window. Have your foundation ready before delivery — a level concrete pad, reinforced patio, or appropriate base. Installation cannot start without one.

If the crate looks fine, sign for delivery as normal. If you find damage during assembly that wasn't visible at delivery, contact us within 5 business days with photos. Damage discovered later may not qualify as freight damage — see the damage section of our Return Policy for details.

Each Bettr Sauna is designed for two-person assembly in 2-4 hours using common hand tools. The assembly manual ships in the crate.

If you'd rather have the sauna assembled for you, we offer a Sauna Assembly Service add-on at checkout. Pricing varies by sauna size and your location.

If you need to change your shipping address, email support@bettrsauna.co as soon as possible. Address changes before the unit leaves our warehouse are usually free. Changes after pickup may incur reroute fees from the freight carrier — we'll quote the fee before proceeding.

Email support@bettrsauna.co or visit our contact page. We respond within one business day, Monday through Saturday.