Help Center

Ordering

  1. 5.1 Tracking your orderHow tracking is sent, what to do if it doesn't arrive, and the timeframe to expect.
  2. 5.2 Modifying an orderWhat you can change in the first 48 hours, after that window, and once the order has shipped.
  3. 5.3 Cancelling an orderHow cancellation works before vs. after shipment — once shipped, it becomes a return under the 365-day trial.
  4. 5.4 Receipts and invoicesYour order confirmation email is the standard receipt. How to request a formal invoice with billing details or tax registration numbers.
  5. 5.5 Tax documentationHow tax is calculated at checkout, where to find the breakdown, and how to request HSA/FSA forms when TrueMed eligibility is live.

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