Help Center

Support

  1. 15.1 Contact channels and hoursLive chat, phone, and email — Mon–Sun 9 AM to 5 PM EST. When to use each channel.
  2. 15.2 What to have ready when you contact usFive items that speed up resolution when you reach out — order number, model, delivery date, description, photos.

Support

Still need help?

Our team is available Monday through Saturday. Pick the channel that fits your question.

Mon–Sat · 9 AM – 5 PM

Live chat

Fastest channel for quick questions during business hours.

Start a chat

Phone

For complex situations, walk-throughs, or anything you’d rather discuss live.

Call us

Email

For documentation-heavy issues — warranty claims with photos, return coordination, detailed troubleshooting.

Send an email