What to have ready when you contact us

Five items that speed up resolution when you reach out — order number, model, delivery date, description, photos.

For fastest resolution, have the following ready:

• Your order number (from your original confirmation email)
• The model (size and wood option)
• The approximate date of delivery
• A description of what you need help with
• Photos or short video clips if relevant to your question

If you don't have your order number, our team can look up your order with your name and email address.