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Warranty

  1. 13.1 Coverage period3-year limited warranty on every Bettr sauna, extendable to 5 years through Bettr Guard.
  2. 13.2 What is coveredManufacturing defects in materials and workmanship — wall panels, roof, base, hardware, glass, lighting, controllers, vents, and wood treatment performance.
  3. 13.3 What is not coveredDamage from improper assembly, electrical work, misuse, weather outside design specs, third-party modifications, or post-installation moves. Plus how glass damage determination works.
  4. 13.4 Heater warranty (Harvia)The Harvia heater is covered under Harvia's separate manufacturer warranty (typically 2 years). Bettr handles the customer-facing communication.
  5. 13.5 How to file a claimFour-step claim process from contact to resolution. Documentation that helps your claim move faster.
  6. 13.6 Replacement partsHow warranty-covered parts ship (no charge, no shipping fee) vs. non-warranty parts (standard prices).
  7. 13.7 Transferability and statutory rightsThe Bettr warranty is non-transferable. Statutory rights under US, Canada, and Australia consumer protection laws still apply.

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