If someone faints in the sauna

Five-step emergency protocol if a person loses consciousness in the sauna. When in doubt, call emergency services.

If a person in the sauna loses consciousness:

Get them out immediately
Move them to a cool environment
Lay them flat with feet elevated
If they don't regain consciousness within a minute, or if they're disoriented when they wake, call emergency services
Hydrate them once they're alert and able to drink

Fastest channel for quick questions during business hours.

For complex situations, walk-throughs, or anything you’d rather discuss live.

For documentation-heavy issues — warranty claims with photos, return coordination, detailed troubleshooting.