Weekly routine

A 5-10 minute weekly upkeep — wipe benches and floor, clean the glass, inspect the heater, check the vents.

Once a week, spend 5 to 10 minutes on basic upkeep.

Wipe the benches with a damp cloth (water only; no soap or chemicals)
Wipe the floor or floor grate with a damp cloth
Wipe the inside of the glass door with water and a soft cloth (Section 10.9)
Visually inspect the heater area for any debris or dust around the stones
Check the airflow vents for any obstructions and verify they open and close cleanly

Fastest channel for quick questions during business hours.

For complex situations, walk-throughs, or anything you’d rather discuss live.

For documentation-heavy issues — warranty claims with photos, return coordination, detailed troubleshooting.